How do I return an item?
If you wish to return an item for any reason, you have to inform us about your wish of cancellation within the cooling off period of 30 days after receiving your order.
In every order there is a return form and customs declaration form included. To avoid tax and duty charges please put the customs declaration form on the outside of the parcel. Liverpool has filled in several entry fields for your convenience. The following entry fields need to be added by you:
- From address (your personal name and address)
- Quantity (2)
- Net Weight (3):
- Jeans/pants: 0.5KG per piece
- Tops: 0.1KG per piece
- Total gross weight (4)
- Postal charges/fees (9)
- Date of posting
- Signature (15)
The purchase price will be refunded within 14 working days after having received your return. You will receive an email with a credit note as soon as the transfer has been made. The amount will be refunded via the same payment method as you used when placing the order.
Unfortunately, it is not possible to exchange an item for a different style or size.
The amount will be refunded via the same payment method as you used when placing the order.